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Hannah Pugh
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Beat-Herder
Project type
Festivals
Location
Sawley, Lancashire, UK
Role
Ticket Manager
At Beat-Herder Festival, I successfully managed all aspects of ticketing operations, ensuring a smooth and efficient experience for attendees. My responsibilities included overseeing the ticket sales process, coordinating with third-party vendors, and managing on-site ticket collection and troubleshooting. I implemented streamlined systems to handle high-volume ticketing transactions, reducing wait times and enhancing the customer experience. By maintaining clear communication with the festival team and attendees, I addressed queries and resolved issues promptly, contributing to a seamless entry process. My attention to detail and commitment to excellent service played a key role in creating a positive first impression for festivalgoers and supporting the overall success of the event.